Question 1

What are PEPTIVA products intended for?

Accepted Answer

All PEPTIVA products are supplied strictly for laboratory and research purposes. They are not intended for human or veterinary use.

Question 2

Do you ship Australia-wide?

Accepted Answer

Yes. We dispatch orders to all Australian states and territories.

Question 3

How long does shipping take?

Accepted Answer

Orders are typically dispatched within 1–2 business days. Delivery times vary by location within Australia.

Question 4

How should products be stored?

Accepted Answer

Lyophilised material should be stored sealed at −20°C. Once reconstituted, store at 2–8°C and use in accordance with standard laboratory practice.

Question 5

Can I track my order?

Accepted Answer

Yes. A tracking reference is provided by email once your order has been dispatched.

Question 6

What payment methods are accepted?

Accepted Answer

Secure payment methods are supported through our checkout. Available options are displayed at the checkout page.

Question 7

How do I contact PEPTIVA?

Accepted Answer

You can reach us by email at platinum.room@y7mail.com or by phone on 0450 704 292.

Frequently asked